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parcelLab

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4.6 out of 5 stars
257 reviews
  • 1 profiles
  • 4 categories
Average star rating
4.6
#1 in 4 categories
Grid® leader
Serving customers since
2015
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parcelLab

257 reviews

parcelLab is a post-purchase software platform that enhances customer engagement and loyalty. It streamlines the shopping journey, from conversion to order tracking and returns management.

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198
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5
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parcelLab Reviews

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Profile Name
Star Rating
198
54
5
0
0
Verified User in Retail
UR
Verified User in Retail
04/01/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Intuitive Tracking with Room for Improvement

|parcelLab
I use parcelLab for work every day and find the tracking very useful for checking if the package has been returned. It's great to see the date and which items were registered inside the package. I appreciate that it's very intuitive, making it easier to track the status of orders, including whether they have been delivered and from which warehouse the package is coming. The initial setup of parcelLab was very easy.
Verified User in Textiles
UT
Verified User in Textiles
03/31/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Intuitive, useful and satisfying

|parcelLab
simple and intuitive, lots of information available to the customer
SD
Sara D.
03/31/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Simple, Intuitive and Packed with Shipment Details.

|parcelLab
That is very simple and intuitive to use and there you can check all the details of the shipment.

About

Contact

HQ Location:
Boston, Massachusetts

Social

@parcellab_en

What is parcelLab?

parcelLab is a global leader in post-purchase experience software, empowering the world’s top brands, from IKEA and Urban Outfitters to YETI and Chico’s, to turn shipping, delivery, and returns into powerful moments that drive loyalty and revenue. parcelLab’s platform manages the post-purchase experience across 175 countries and tracks shipping data from more than 550+ carriers. When enterprises use parcelLab’s solutions, they gain complete control over their customer journey after checkout. The result? Lower costs, higher repeat purchases, and unforgettable brand experiences that keep customers coming back. Discover more at www.parcellab.com.

Details

Year Founded
2015